Our expertise lies in IT outsourcing services that drive long-term growth through true partnership.

Sun* Inc. specializes in digital transformation for industries like healthcare, fintech, retail, eCommerce, and manufacturing, focusing on automation, AI/ML, data analytics, and software engineering.

Our Japanese-rooted quality ensures precision and continuous improvement, while our ROI-focused delivery model guarantees cost-effective, scalable solutions. With over 1,000 projects completed, we prioritize delivering real, measurable outcomes, not just technology.

We have over 12 years of experience in digital transformation and 7+ years in AI engineering as well as RnD, with a strong focus on practical implementation.

Our AI/ML team consists of 35+ senior AI experts who have delivered over 40 successful AI development projects.

Leveraging our Japanese heritage of precision and continuous improvement, we ensure that AI solutions are implemented effectively, driving both efficiency and value for your business, quickly and cost-effectively.

What sets us apart is our approach to true partnership.

We focus on understanding your goals and industry needs, delivering tailored IT solutions that are both scalable and cost-effective. With our deep and diverse industry expertise and our agile-driven quality, we ensure the implementation of lean, efficient systems that lead to tangible business outcomes.

We’re not just another IT outsourcing vendor; we’re a partner committed to your growth, focusing on ethical AI and transparent data practices.

Our initial consultation with in-house experts is designed to align your goals with actionable outcomes.

We begin by understanding your business needs and challenges, offering a clear roadmap for how IT transformation can drive growth. This collaborative discussion ensures we’re on the same page about the results you want, followed by a tailored action plan that combines precision with efficiency.

We focus on clear, direct communication—no fluff—ensuring you leave with immediate clarity and next steps.

We offer a free initial consultation to discuss your needs and explore how our IT outsourcing services can create long-term value for your business.

During this consultation, we focus on providing clarity and actionable insights without any obligation. If we move forward, we ensure a transparent and ROI-focused pricing structure for your project’s next steps, all in alignment with your goals.

You can access our company profile on our website, where you’ll find detailed information about our services, case studies, and client success stories.

We also maintain an active presence on LinkedIn, showcasing our expertise, team, and company news. Please contact us at [email protected] to receive a full PDF of our portfolio.

In our AI/ML and cloud services, we utilize cutting-edge technologies that are designed to deliver real, practical results.

Our AI/ML solutions leverage frameworks like TensorFlow, PyTorch, and Scikit-learn, along with cloud platforms such as AWS, Azure, and Google Cloud for scalable, secure deployment.

We also integrate cloud-native tools such as Kubernetes and Docker for containerization and orchestration, ensuring that solutions are scalable, efficient, and aligned with your business needs. Our tech stack is chosen for its flexibility, reliability, and ability to drive measurable business outcomes in the manufacturing and industrial sectors.

Check out our AI/ML expertise page for more details.

Our tech stack is designed to bridge the gap between modern technologies and legacy systems. We use robust integration tools such as REST APIs, middleware platforms, and enterprise service buses (ESBs) to ensure seamless communication between legacy systems (e.g., MES, ERP) and new technologies.

Our team specializes in modernizing these systems, ensuring that new solutions complement and extend the life of existing infrastructure without disrupting ongoing operations. By combining industry-specific knowledge with our technical expertise, we ensure that integration is smooth, scalable, and aligned with your goals.

Choosing the right tech stack is a collaborative process. We begin by thoroughly understanding your business challenges, goals, and existing systems. Our team of experts then assesses the most suitable technologies based on your specific needs, scalability requirements, and industry demands.

For example, in healthcare, we often prioritize AI-driven diagnostic tools, predictive analytics for patient outcomes, and machine learning models for personalized treatment plans.

We choose technologies that align with your business objectives, ensuring they are cost-effective, future-proof, and provide tangible results. Our goal is always to deliver practical, industry-relevant solutions rather than just using the latest tech for the sake of innovation.

We ensure our AI models are practical by focusing on solving real business problems with measurable outcomes. Our AI team works closely with you to understand the specific challenges you face, such as downtime reduction or efficiency improvements.

We follow a results-driven methodology, where we define success metrics upfront and continuously monitor the model’s performance in real-world environments. Through iterative testing and feedback loops, we refine and optimize the models to ensure they deliver actionable insights that drive efficiency, cost savings, and long-term value. Our focus is always on outcomes, not just models or algorithms.

Need more details? Reach out to our expert team, we can provide you a sample approach tailored to the problems or questions you have in mind.

We offer a range of AI/ML solutions tailored to your needs, including:

Predictive Maintenance: Using AI to analyze equipment data and predict failures before they happen, reducing downtime.

Data Analytics & Insights: AI-driven analytics to uncover trends, optimize processes, and support decision-making.

Automation: Machine learning models to automate manual tasks, improve efficiency, and reduce human error.

Intelligent Process Optimization: AI algorithms designed to streamline operations and boost productivity.

Check out our AI/ML capabilities here.

Our pricing is designed to be transparent and ROI-focused. We structure our pricing based on the scope and scale of the project, ensuring that every penny you invest is aligned with measurable outcomes.

This includes a detailed breakdown of services such as project management, development, testing, and post-implementation support. We aim for lean, efficient builds that minimize waste and maximize value-driving cost savings while ensuring scalable, high-quality solutions.

We focus on results, not just hours worked.

Yes, we offer different pricing models depending on the type of service and project.

For example, we provide fixed-price models for well-defined projects, time-and-materials for more flexible or ongoing engagements, and dedicated team models for long-term partnerships. Each model is tailored to your specific needs, allowing us to deliver both predictable costs and flexible scalability based on your business objectives.

Check out Our Collaboration Models page for detailed pricing comparison.

Absolutely! We take a collaborative approach to ensure that every quote is customized to your specific needs and business requirements.

After an initial consultation, we will provide a detailed, tailored quote that aligns with your goals, industry standards, and budget. This approach ensures that you only pay for what you truly need, delivering efficient, cost-effective solutions designed to scale with your business.

Yes, we offer pricing flexibility for long-term partnerships or larger projects.

For such engagements, we focus on creating a win-win model where pricing becomes more favorable as the scope of work expands. We understand the importance of building lasting relationships and will work with you to ensure a pricing structure that supports long-term success while maximizing value and cost-effectiveness.

Our value proposition is built on delivering IT transformation through true partnership, not just selling code.

We take active ownership in solving your unique challenges. We don’t just follow instructions but proactively collaborate with you to deliver solutions that drive real value and solve your most pressing problems.

Our clients benefit from practical, industry-specific solutions that drive efficiency, cost savings, and growth, ensuring that every project is built to deliver tangible business results.

We offer several outsourcing models tailored to the scope and complexity of your project. These include:

– Dedicated Team Model: Ideal for long-term, ongoing partnerships, where we provide a dedicated team of experts fully aligned with your business goals.

– Project-Based Model: For well-defined, time-bound projects, we offer fixed-price engagements that deliver clear, measurable outcomes.

Each model is designed to ensure flexibility, cost-effectiveness, and scalability, focusing on delivering long-term results rather than just completing tasks.

Our engagement process is collaborative, transparent, and results-oriented. It begins with an initial domain expert consultation to understand your needs and challenges. We then co-create a tailored plan that outlines objectives, timelines, and deliverables. Following this, we align the right team of experts to execute the project, leveraging our Japanese-rooted quality and continuous improvement mindset.

Throughout the project, we maintain clear, regular communication to ensure the solution is practical and drives real business outcomes. We also provide ongoing support and optimization to ensure long-term success.

We scale teams for larger projects by leveraging our extensive network of over 1,500 engineers and a well-established framework for rapidly expanding or contracting project teams.

We take an agile, flexible approach, adjusting team size as the scope of work evolves. Whether it’s expanding expertise in specific areas (e.g., AI/ML, cloud engineering) or adding more resources for faster delivery, we ensure that the team is always aligned with your objectives.

Our approach focuses on efficient builds, with scalability in mind to meet future demands and growth.

We proactively address time zone and communication challenges through effective planning and the use of collaborative tools. Our teams are well-versed in managing cross-time-zone workflows to ensure continuous progress.

We implement structured communication schedules with clear milestones, and leverage tools like Slack, Jira, and video conferencing like Google Meet or Zoom to keep everyone aligned.

Additionally, we assign project managers who are available during key hours to ensure smooth communication and quick decision-making, so there is no disruption in the flow of the project. This approach ensures that we remain responsive and proactive in delivering on your needs.

From the initial consultation to post-implementation support, we implement industry-leading security protocols, including data encryption, secure cloud hosting, and access control mechanisms.

Our development practices follow secure coding standards to prevent vulnerabilities, and we regularly conduct security audits and vulnerability assessments. Additionally, we ensure that all employees and contractors undergo security training to maintain a strong security-first culture throughout the project lifecycle.

Our NDA covers all sensitive information shared during the engagement, including proprietary business data, technical specifications, project details, and any intellectual property (IP) involved.

We ensure confidentiality by having clear, legally-binding agreements in place that outline the responsibilities of both parties regarding data protection and non-disclosure.

Furthermore, our in-house teams are trained and qualified with in-house ISO practices for handling confidential information, and we take appropriate technical and organizational measures to safeguard your data against unauthorized access or misuse.

We take a multi-layered approach to data protection, especially in industries with sensitive information.

This includes encryption of both data at rest and in transit, access control to ensure that only authorized personnel have access to critical data, and secure cloud services compliant with industry standards (e.g., SOC 2, ISO 27001).

We also ensure that data storage and processing are done in compliance with relevant regulations, such as HIPAA for healthcare or PCI-DSS for payment systems.

Furthermore, we employ regular security audits and penetration testing to identify and mitigate potential risks.

Yes, we are fully committed to data privacy and comply with major industry regulations such as GDPR, CCPA, and other relevant laws.

We ensure that all personal data is handled with the utmost care, in compliance with applicable data protection laws, and that clients have full control over their data. Our processes include transparent data handling, secure storage, and clear data retention policies.

We work closely with legal and compliance teams to ensure our operations and solutions meet all regulatory requirements.

When integrating new systems, cybersecurity is a top priority. We follow industry best practices, such as secure software development lifecycle (SDLC) methodologies, to ensure that security is built into the system from the ground up.

This includes conducting risk assessments, penetration testing, and implementing secure coding practices to identify vulnerabilities early. We also configure firewalls, encryption protocols, and multi-factor authentication (MFA) to secure data and systems.

Additionally, we stay current on emerging cybersecurity threats and adjust our approach accordingly to mitigate risks and protect client systems from potential breaches.

We offer comprehensive ongoing support post-implementation to ensure the smooth operation of your solution. This includes proactive monitoring, regular performance assessments, and optimization to ensure the system meets evolving business needs.

Additionally, our team is always available to address any emerging issues, offer system enhancements, and ensure the solution continues to deliver measurable value over time.

We manage system updates and maintenance through a structured, planned approach to minimize disruption. Updates are tested in a controlled environment before being deployed to production, ensuring the stability of your system.

Our maintenance includes regular checks to ensure optimal performance, as well as proactive monitoring to identify and resolve potential issues. If troubleshooting is needed, our support team is available to quickly diagnose and fix issues, minimizing downtime and ensuring business continuity.

Yes, we offer comprehensive training for your in-house team to ensure they can effectively use and maintain the system. Our training sessions are tailored to your team’s specific roles and include hands-on guidance, documentation, and best practices.

We provide both in-person and remote training options, with follow-up sessions available as needed. This empowers your team to independently manage the solution, improving efficiency and reducing dependency on external support.

We understand that time is of the essence when it comes to critical issues. For such cases, we have established SLAs with defined response times based on the severity of the issue.

For critical issues, our response time is typically within 1-2 hours, and we work to resolve them as quickly as possible. Our support team is always available to address any urgent concerns, ensuring minimal disruption to your operations.

We design solutions with scalability in mind from the very beginning. Our architecture and technology choices are future-proof, allowing for easy expansion or modification as your needs evolve.

We conduct regular reviews and system assessments to identify potential areas for growth or enhancement. As your business and technological landscape changes, we offer strategic recommendations for updates, improvements, or integrations, ensuring that the solution remains aligned with your long-term goals.